Heather Miksch
Starting Member
USA
2 Posts |
 Posted - 12/12/2003 : 17:52:33
FIELD SERVICE ENGINEER: NORTHERN NEW JERSEY
Velocity11 is a lab automation company that places a high emphasis on excellent customer service, innovative products, and excitement and passion for our work. The Field Service Engineer is an integral part of the Velocity11 team, responsible for exceeding customer expectations and for communicating with Velocity11 engineering, production, and sales teams. As a young, growing company, Velocity11 offers many opportunities for growth and advancement. This is an ideal opportunity to work with a talented and energetic team to help build a highly profitable and successful company. More information about Velocity11 may be found at www.velocity11.com .
The FSE is responsible for providing outstanding technical service for our East Coast customers. The job base is in Northern New Jersey, with possible 50% travel outside of territory. Service includes:
- telephone troubleshooting;
- mechanical, electrical, and software support;
- travel to the customer site to diagnose problems and perform maintenance;
- updates to the service and client databases; and
- communication with Velocity11 manufacturing and design teams to solve recurrent problems.
Requirements:
- A BS in mechanical or electrical systems and hands on experience with machines is required. Equivalent work experience will be considered in lieu of a degree.
- Biotech experience strongly desirable.
- Excellent English communication skills required.
- Live in Northern New Jersey or be willing to relocate.
- Personal vehicle for service visits (Velocity11 provides mileage reimbursements).
The successful candidate will have:
- a high energy level,
- a very strong customer service mentality,
- unbounded enthusiasm for solving the customer problems,
- an ability to handle customers under difficult situations,
- great personal initiative,
- strong motivation,
- flexibility in work hours,
- an ability to work away from the company headquarters, and
- exceptional time management and organizational skills.
To be considered for this position, send your resume and a cover letter to [email protected]. The cover letter should detail how your personality and experiences match the job requirements and why you believe you are a good fit for Velocity11.
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Velocity11 Field Service Engineer--New Jersey
