Essential Duties and Responsibilities:
 Responsible for hiring, coaching and mentoring field engineers in the areas of customer relations in order to provide a high level of professionalism for our customers.

 Assist in defining the training needs for service engineers.

 Responsible for budget forecasting and managing the region within budget.

 Responsible for managing product installations, validations, billable services, warranty services and contracted services in the region. Supports other regions and international locations as required.

 Responsible for service revenue growth within the region.

 Responsible for ensuring that direct reports are ISO 9000 trained.

 Travel with direct reports and sales representatives to accounts throughout the region.

 Responsible for managing remote inventory locations.

 Monitors and reviews field service metrics and provide feedback for quality improvement.

 Manages field service personnel scheduling.

 Directly involved with customers regarding service plan options, service contract negotiations, product installations and basic customer needs.

Supervisory Responsibilities:

Supervises 8-10 employees in Field Service. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees, addressing complaints and resolving problems.

Education and/or Experience:
The candidate must possess at least a Bachelor of Science degree, preferably in a technical field, with 5-10 years of management experience. The ideal candidate would also have experience in the areas of medical or biopharmaceutical instrumentation and managing a remote staff. Position involves up to 25% travel.

If you are interested in applying for this position, please go to our website (www.zymark.com) and apply directly online.

ENGINEERING / INSTRUMENTATION

Extensive technical experience focused on the support of Drug Discovery and Field Service operations. Exceptional knowledge of state-of-the-art Medical Instrumentation including Troubleshooting, Repair, Calibration and Validation. Strong Computer Hardware/Software background including up-grades and training. Specific strengths in:

 Instrument Design/Serviceability  Instrument Automation
 Field Service Coordination  Installation/Preventative Maintenance
 Equipment Qualification  OEM Vendor Management
 Staff/Operations Supervision  Customer Service/Inventory Control

EXPERIENCE

3 DIMENSIONAL PHARMACEUTICALS 2001 to Present
A Johnson & Johnson Company

Senior Engineer
Support both Internal and external customers for Instruments being used in the Drug Discovery Platform. Provide input for serviceability and functionality of next generation of Instruments. Design and deliver custom accessories for integrated system. Build, test, install latest version of Instrument. Oversee Installation and participate in Validation and Qualification process. Provide internal tracking of all service related issues. Provide software and hardware upgrades. Provide training on New Instruments / Software.
Attend training classes on Instruments to be used on the integrated system.

CAPITOL VIAL, INC. 2000 to 2001

Product Support Supervisor
Responsible for QC, calibration, service and maintenance of in-house and field automated instrumentation. Communicated with manufacturing and OEM vendors. Organized all purchase orders and approved invoices for processing. Received and filed field service reports, maintained the problem history database. Reviewed and updated, SOP, FSE trunk stocks. Maintained parts inventory and shipping /receiving. Responded to customer phone support hotline, dispatched field engineers, and provided telephonic technical support to the field staff. Worked with Engineering, Manufacturing and Design with enhancement changes to the instruments. Computer/network support, worked with computer support group to resolve issues. Maintained network database backup system. Formally trained and certified by Tecan.

Joseph Winiarski Page 2

QUEST DIAGNOSTICS formerly SmithKline Beecham Clinical Laboratory 1995 to 2000

Biomedical Instrumentation Specialist
Responsible for the installation and servicing of a wide variety of medical and industrial laboratory instrumentation ranging from sophisticated, high throughput automated instrumentation to centrifuges, microscopes, pipetters, robotics, conveying systems, etc. Performed troubleshooting of equipment malfunctions and coordinated installation and modification of new instruments internally as well as with outside vendors. Performed preventative maintenance procedures/quality control regarding instrumentation. Maintained service and maintenance records, updated SOP's and completed monthly reports on department activities. Formally trained and certified on Coulter, Olympus and Pharmacia instrumentation. Member of the Emergency Response Team.

OLYMPUS AMERICA, INC. 1991 to 1995

Field Service Engineer
Provided tri-state, 24-hour on-call service for high throughput chemistry analyzers. Formally trained and certified on AU800, AU5000, AU5200, Demand, Reply, PK7100 which incorporated robotics, fiber optics, analog and digital electronics, on-line communications, pumps, temperature control devices, bar code readers, a variety of AC/DC motors, solenoid valves, compressors and belt transport. Scheduled service calls/preventative maintenance with clients. Provided nationwide technical phone support.

RESIDENTIAL/COMMERCIAL SUBCONTRACTOR 1980 to 1989

Managed residential and commercial remodeling company, subcontracted jobs through general contractors, submitted home estimates and commercial bids, contract negotiation.

EDUCATION

LINCOLN TECHNICAL INSTITUTE 1990 to 1991
Received Associate Degree in Electronics

LRIG Forum

Administrator: Andy Zaayenga, [email protected]

?2002 Laboratory Robotics Interest Group