Essential Duties and Responsibilities:
 Responsible for hiring, coaching and mentoring field engineers in the areas of customer relations in order to provide a high level of professionalism for our customers.

 Assist in defining the training needs for service engineers.

 Responsible for budget forecasting and managing the region within budget.

 Responsible for managing product installations, validations, billable services, warranty services and contracted services in the region. Supports other regions and international locations as required.

 Responsible for service revenue growth within the region.

 Responsible for ensuring that direct reports are ISO 9000 trained.

 Travel with direct reports and sales representatives to accounts throughout the region.

 Responsible for managing remote inventory locations.

 Monitors and reviews field service metrics and provide feedback for quality improvement.

 Manages field service personnel scheduling.

 Directly involved with customers regarding service plan options, service contract negotiations, product installations and basic customer needs.

Supervisory Responsibilities:

Supervises 8-10 employees in Field Service. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees, addressing complaints and resolving problems.

Education and/or Experience:
The candidate must possess at least a Bachelor of Science degree, preferably in a technical field, with 5-10 years of management experience. The ideal candidate would also have experience in the areas of medical or biopharmaceutical instrumentation and managing a remote staff. Position involves up to 25% travel.

If you are interested in applying for this position, please go to our website (www.zymark.com) and apply directly online.

LRIG Forum

Administrator: Andy Zaayenga, [email protected]

?2002 Laboratory Robotics Interest Group