FIELD SERVICE ENGINEER: EAST COAST

Company
Are you interested in working in an energetic, rapidly growing, high-tech company?

Velocity11 mission is to provide the highest performance automation solutions available to the biotech and pharmaceutical industries. We believe in making money the old fashioned way ?designing, manufacturing and selling the best products available and building an exciting company to sustain it.

This is an excellent opportunity to work with a talented and energetic team, help build a highly profitable and successful company, develop cutting edge technologies, and create the most exciting and fulfilling work environment imaginable.

Financially, we are a pre-IPO company in a rapidly growing, multi-billion dollar market. We offer competitive compensation, stock options, health benefits, great upside potential, and the opportunity to be consistently challenged and rewarded accordingly. For more information on Velocity11 and our product line, visit www.velocity11.com.

Position
We are actively looking for a Field Service Engineer. This person will be responsible for providing outstanding technical service for our East Coast customers. Service includes:

• telephone troubleshooting;


• mechanical, electrical, and software support;


• travel to the customer site to diagnose problems and perform maintenance;


• updates to the service and client databases; and


• communication with Velocity11 manufacturing and design teams to solve recurrent problems.

The Field Service Engineer is an integral part in maintaining an excellent relationship with the client. This is an ideal opportunity to work with a talented and energetic team to help build a highly profitable and successful company.

Job base is in south-central Connecticut (New Haven area). Possible 15% travel outside of territory. Velocity11 corporate headquarters are in Palo Alto, CA.

Requirements

• A BS in mechanical or electrical systems and hands on experience with machines is required. Equivalent work experience will be considered in lieu of a degree.


• Biotech experience strongly desirable.


• Excellent English communication skills required.


• Candidate must live in south central Connecticut or be willing to relocate.

The successful candidate will have:

• a high energy level,


• a very strong customer service mentality,


• unbounded enthusiasm for solving the customer problems,


• ability to handle customers under difficult situations,


• great personal initiative,


• strong motivation,


• ability to work away from the company headquarters, and


• exceptional time management and organizational skills.