TekCel is a fast-paced, entrepreneurial company whose employees are driven by a quest for excellence and innovation. Our products are compact, mobile robotic platforms that address compound storage, microplate sealing, and liquid handling for drug discovery and screening laboratories.We have an opening for a Field Service Engineer in the NorthEast region.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Performs complicated technical diagnosis of operational problems and repairs/calibrations on various types of laboratory equipment to ensure that the equipment is operating to the customer's complete satisfaction and manufacture specifications. May include running the necessary experiments and/or coordinate among the in-house and outside experts to reach a resolution
- Installs equipment and performs IQ (installation qualification), OQ (operation qualification), temperature mapping and validation protocols.
- Enters various types of data (i.e. service log, invoicing, knowledge retention, etc.) into computer system.
- Supports the Quality System and Quality Policy by following procedures/work instructions and creating records to meet the requirements of the Quality System Regulation and ISO registration.
- In addition to training end users, serves as a source of technical product knowledge and trains, as required, other service engineers and provides supervision as required in the course of this duty.
- Performs technical evaluations on product changes and on new products. This includes software verification, collection of performance data, assessment of user friendliness, ease of maintenance, etc. Provide written reports on evaluations.
- Promotes and sells various types of extended warranty/PM contracts on equipment and Service Replacement Orders.
- Assists with demonstrations, by preparing instruments and supplies as well as giving presentations.
- Assists in the development of manuals and technical information.
- While working independently, responsible for managing own schedule and assigned accounts as well as providing communication and feedback to management.
- Maintains spare parts inventory, tools, manuals and test equipment.
- Performs routine travel and other tasks as required.
- Hours will vary to cover extended hours / special customer requests.
QUALIFICATIONS:
- Technical school degree in Refrigeration or Electronics or scientific field, or equivalent experience.
- 1-3 years of equivalent job related experience, preferably supporting laboratory equipment
- Strong inter-personal, self-motivational, & negotiating skills
- Excellent communication skills, working across all levels, functions and regions
- Willingness to travel.
Our manufacturing, research and sales facility is located in Hopkinton, MA.
To be considered for this position, send your resume and cover letter to [email protected] or fax to 508-464-7685.
www.tekcel.com
